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What are the conditions for returning an item and what is the procedure?
What is the reason for my complaint?
What are the conditions for returning the item?
How long after delivery can I submit my claim and what do I do?
What do I get and when?
Item is not the one ordered or is not as advertised
• Seal must be intact if there is one, item in original condition
1. 2 days (for mobile phones) and 7 days (for all other items) to call Customer Service
A full refund in the form of:
Item is defective, counterfeit or damaged at the time of delivery
• Item must be in original condition